Reference

6elms Terms & Conditions for Indian Accounts

These Terms & Conditions set out the rules that govern your 6elms account — from how you open it and fund it via UPI, Paytm or PhonePe, to…

Governed by applicable local lawUPI · Paytm · PhonePe coveredAccount security obligationsWithdrawal & payout rulesDispute resolution process
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6elms 6elms Terms & Conditions for Indian Accounts
REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you need to raise a concern about your account, our support team is available around the clock.

Live Chat Start a live chat session directly from your account dashboard. Our agents can clarify specific clauses, confirm your account status and escalate a terms dispute to our compliance desk within the same conversation.
Email Support Write to our support address for a written record of any terms-related query. We aim to reply within 24 hours and include a case reference in every response so you can follow up without repeating your details.
In-App Help Desk The help desk inside the 6elms app lets you attach screenshots, flag transaction IDs and request a formal review of any clause you believe has been applied incorrectly to your account or recent withdrawal.
HOW WE HANDLE THIS

Account Security, Data and Your Rights

We take our obligations under these Terms & Conditions seriously — from the moment your account is created to the moment a withdrawal lands in your UPI or PhonePe wallet.

Data Handling

We collect only the data needed to operate your account — name, contact details, payment identifiers for UPI and Paytm, and transaction history. We do not sell your personal data to third parties, and we store it with encryption at rest.

Cookie Policy

Our platform uses session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie consent from the settings panel in your account; withdrawing consent may limit certain personalised features.

Account Security

You are responsible for keeping your login credentials confidential. We use two-factor authentication on withdrawals above a set threshold and will freeze an account immediately if we detect unusual login patterns or location changes.

Data Retention

Account data is retained for as long as your account remains active and for the statutory period required thereafter. Once that period expires, your personal data is deleted or anonymised in line with our internal data-retention schedule.

Requesting Changes

You have the right to request a copy of the data we hold on you, ask for corrections or, where permitted by law, request deletion. Submit a written request via email or the in-app help desk, and we will respond within 30 days.

Compliance Contact

For formal terms disputes or data-related requests that our standard support team cannot resolve, you can escalate directly to our compliance desk. Include your account ID and the specific clause or transaction in question for faster handling.

Frequently Asked Questions About Our Terms

These questions cover the clauses we hear about most often — account eligibility, payment rules, withdrawal conditions and how to raise a formal dispute. If your question is not answered here, our support team can walk you through the relevant clause directly.

You may open an account where access is permitted by local law in your region. It is your responsibility to confirm that using 6elms is lawful in your jurisdiction before creating an account or making any deposit via UPI, Paytm or PhonePe.

We will always post a notice on the platform before any material change takes effect. Continued use of your account after that notice constitutes acceptance of the updated terms. If you disagree, you may close your account before the change applies.

Your personal data is retained for the statutory period required by applicable law after closure. Once that period ends, your data is deleted or anonymised. You can request a copy of your data at any time before or after closure via email or the help desk.

Withdrawals are subject to identity verification before the first payout and after any significant change in your account details. We process withdrawals to the same payment method used for your deposit — UPI, Paytm or PhonePe — wherever our payment rails allow.

Start a dispute via live chat or the in-app help desk, quoting your account ID and the specific clause you believe was misapplied. Our compliance desk will review the case and respond with a written decision within the timeframe stated in these terms.

Session cookies maintain your login state, and preference cookies save lobby settings such as your preferred game view. You can withdraw cookie consent from your account settings at any time, though some personalised features will be unavailable as a result.

These terms are interpreted under the law of the jurisdiction where access is permitted. For accounts operated from India, applicable Indian law applies to the extent that access is lawful under local regulation, and disputes are handled within that legal framework.

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