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Your Rights and Our Policies at 6elms

At 6elms, we want you to know exactly where you stand — what data we hold, how your account is protected, and what rules govern your access where…

Privacy PolicyTerms of UseCookie PolicyAccount RightsData Retention

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What Our Legal Terms Actually Cover

6elms Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our legal framework governs every interaction you have with 6elms — from the moment you visit this page to the point where funds move through UPI, Paytm, or PhonePe to settle your account balance. Eligibility to hold an account depends on your local law, and we

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ask you to confirm that access is permitted in your jurisdiction before proceeding. We collect only the data we need to run your account securely: identity verification details, transaction records tied to UPI or Paytm payments, device identifiers, and session logs. We do not sell this
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data to third parties. All data is stored on encrypted servers and retained only for as long as legally required or necessary to maintain your account history. Requests to view, amend, or delete your data are handled through our support desk.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about our terms, want to exercise a data right, or need clarification on how a specific policy applies to your account, our support team is available around…

Email Support Send your legal or data-related query to our dedicated policy address. We review every request and aim to respond with a substantive answer within 48 hours on business days.

Live Chat Our live-chat agents are available 24 hours a day. For straightforward policy questions — cookie settings, account data requests, terms clarifications — chat is the fastest path to a clear answer.

Help Centre Our Help Centre hosts full policy documents in plain language. Search by topic — privacy, cookies, account closure, or dispute resolution — and read the complete text before contacting support.

HOW WE HANDLE THIS

Data Handling, Security and Account Retention

Concrete practices — not vague promises — define how we protect your account. Here is exactly how each area of our legal commitment works in practice, from cookies on your browser to…

Data Collection

We collect identity documents, UPI or Paytm transaction references, device fingerprints, and session timestamps. Nothing beyond what is necessary to verify your account and process withdrawals is stored on our servers.

Cookie Handling

We use functional cookies to keep your session active and analytics cookies to understand page performance. You can adjust cookie preferences at any time through the settings panel without losing your account login.

Account Security

Accounts are protected by two-factor authentication and session-timeout rules. Any login from an unrecognised device triggers an email alert to your registered address before access is granted.

Data Retention Period

Transaction records linked to PhonePe, Paytm, or UPI payments are kept for the period required under applicable financial regulation. Account profile data is deleted within 30 days of a confirmed account closure request.

Your Data Rights

You may request a full export of your account data, ask us to correct inaccurate records, or ask for deletion where no legal hold applies. Submit requests via email and we will confirm receipt within one business day.

Dispute Resolution

Disagreements about account decisions, transaction disputes, or policy interpretation are handled by our compliance desk. If we cannot resolve a matter directly, we will explain the escalation path available in your jurisdiction.

Frequently Asked Legal Questions

These are the questions we hear most often about our policies. If your question is not here, reach out via live chat or email and our team will provide a written response you can keep for your records.

These terms apply to anyone who accesses 6elms where local law permits. By opening an account or browsing the site, you agree that you have checked your local legal position and that access is lawful in your jurisdiction.

Email our support desk with a subject line marked 'Data Access Request'. We will verify your identity and deliver a full data export — covering profile, session logs, and transaction records — within seven business days.

Yes. You may request deletion of your personal data after account closure. We will remove profile and session data within 30 days, unless a legal hold on transaction records — for example, linked to UPI or Paytm payments — requires us to retain them longer.

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can disable non-essential cookies through our cookie preference panel at any time; doing so will not close your account or affect your wallet balance.

Profile data is deleted within 30 days of confirmed account closure. Financial transaction records — particularly those tied to UPI, Paytm, or PhonePe deposits — are kept for the period required under applicable financial regulation, then permanently removed.

Contact our compliance desk via email with the subject 'Account Dispute'. Include your account ID and the specific decision you are questioning. We respond with a formal written position within 48 hours and explain any further escalation steps available to you.

We may update our terms to reflect changes in law or platform operations. When we do, we send a notification to your registered email at least 14 days before the new terms take effect, giving you time to review and decide whether to continue using the account.

Your Rights and Our Policies at 6elms

How to Reach Us on Policy Matters

Data Handling, Security and Account Retention

Data Collection

Cookie Handling

Account Security

Data Retention Period

Your Data Rights

Dispute Resolution

Frequently Asked Legal Questions

01 Who do these legal terms apply to?

02 How can I see the data 6elms holds about me?

03 Can I ask for my personal data to be deleted?

04 How does 6elms use cookies and can I turn them off?

05 What happens to my account data if I close my account?

06 How do I raise a dispute about an account decision?

07 Can 6elms change these legal terms without notice?

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