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How 6elms Handles Your Personal Data

At 6elms, we take the privacy of your account data seriously — this policy explains exactly what we collect, why we collect it, and how you can request…

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6elms How 6elms Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete any personal data we hold on your 6elms account, our privacy team is reachable through the channels below.

Email Privacy Request Send a written request to our privacy inbox detailing the data you want to access, correct or remove. We will acknowledge your message and respond with next steps within 72 working hours.
Live Chat Support Start a chat session from your account dashboard and select the Privacy or Account Data option. Our agents can log a formal data request and escalate it to the privacy team on your behalf.
Help Centre Ticket Submit a support ticket through the Help Centre, choosing the Data and Privacy category. Attach any relevant account details so the team can verify your identity and locate your records quickly.
DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

From the moment you open an account on 6elms to the day you request its closure, every step of how your data is handled follows a consistent set of internal practices.

Data We Collect

We collect only the information your account needs to function — name, email, phone number, and payment identifiers such as your UPI handle or Paytm mobile number. Nothing beyond what your transaction or account verification requires.

Cookie Handling

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages perform. You can manage cookie preferences through the banner shown on your first visit or via your browser settings at any time.

Account Security Measures

Account access is protected through password hashing and optional two-factor authentication sent to your registered phone number. We do not store plain-text passwords, and login attempts are monitored for unusual activity patterns.

Data Retention Policy

We keep your account data for as long as your account remains open and for the period required by Indian financial regulations after closure. Once that period lapses, records are deleted or anonymised from our systems.

Third-Party Sharing

Your data is shared only with payment processors — such as UPI gateways and Paytm — strictly to complete your transactions. We do not sell, rent or trade your personal data to advertising networks or unaffiliated third parties.

Requesting Changes

You can request to view, correct or delete your data at any time by contacting our privacy team via email or in-app ticket. We will verify your identity, locate the relevant records and confirm the action taken within the timelines stated in our response.

Frequently Asked Questions About Your Privacy

The questions below cover the data rights and privacy details that come up most often when you explore or use your 6elms account. If your question is not covered here, reach out through any of the support channels listed on this page.

We collect your name, email address, mobile number and, when you make a deposit or withdrawal, payment identifiers such as your UPI handle or Paytm wallet number. We only collect what is needed to operate and verify your account.

Payment identifiers like UPI handles and PhonePe numbers are retained for the period required by Indian financial regulations to support dispute resolution. They are not stored beyond that window and are never shared with advertisers.

Submit a data access request through our Help Centre ticket system or by emailing the privacy team directly. Include your registered email and we will verify your identity before sending a summary of the data we hold.

Yes. Once your account is closed and any mandatory retention period under Indian financial law has passed, you can request full deletion. We will confirm when your records have been removed or anonymised from our systems.

We use session cookies for login continuity and analytics cookies to see how pages are used. You can adjust these preferences through the cookie banner on your first visit or by updating your browser's cookie settings at any point.

Only staff with a verified operational need can access your account records. Payment data is shared with UPI gateways or Paytm only to complete your transaction. No personal data is sold or transferred to unaffiliated third parties.

We aim to acknowledge every privacy request within 24 working hours and resolve it within 72 working hours. Complex deletion requests that require cross-system verification may take a few additional days, and we will keep you informed throughout.

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